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Kev Pabcuam Cov Neeg Siv Khoom

Quality Assurance
Txoj cai tswjfwm zoo: kev tswj xyuas kev tshawb fawb, kev tsim ntau lawm, kev pabcuam siab dawb, cov neeg siv khoom txaus siab.

Lub Hom Phiaj Zoo

1. Tus nqi tsim nyog ntawm cov khoom yog ≥99.5%.
2. Kev xa khoom raws li daim ntawv cog lus, tus nqi xa tuaj raws sij hawm ≥ 99%.
3. Qhov ua tiav ntawm cov neeg siv khoom tsis txaus siab yog 100%.
4. Cov neeg siv khoom txaus siab ≥ 90%.
5. 2 cov khoom ntawm kev txhim kho thiab tsim cov khoom tshiab (nrog rau kev txhim kho ntau yam, cov qauv tshiab, thiab lwm yam) tau ua tiav.

Customer Service 1

Kev Tswj Xyuas Zoo
1. Tsim Tswj
Ua ntej tsim qauv, sim ua cov qauv ntsuas kom ntau li ntau tau, thiab cov kws tshaj lij yuav ua qhov kev tshawb fawb thiab tsim nyog raws li cov kev xav tau tshwj xeeb ntawm cov neeg siv thiab qhov tseeb ntawm qhov kev xeem.
2. Kev Tswj Xyuas Kev Muag Khoom
Tsim ib daim ntawv teev npe ntawm cov chaw muag khoom, ua cov kev soj ntsuam nruj thiab sib piv ntawm cov neeg muag khoom, ua raws li lub hauv paus ntsiab lus ntawm cov khoom lag luam zoo thiab tus nqi zoo dua, thiab tsim cov ntaub ntawv sub-supplier. Rau tib qhov ntau yam ntawm cov khoom siv hluav taws xob outsourcing, yuav tsum tsis muaj tsawg tshaj li ib tus neeg xa khoom uas ib txwm tuaj yeem muab tau.
3. Kev Tswj Xyuas Ntau Lawm
Kev tsim khoom yuav tsum tau ua raws li cov ntaub ntawv kev tshaj lij, thiab cov khoom tsim nyog ntawm txhua tus txheej txheem yuav tsum raug cim. Kev txheeb xyuas cov khoom tseem ceeb yuav tsum tau ua kom pom tseeb kom paub tseeb tias cov khoom lag luam traceability.
4. Kev soj ntsuam xyuas
(1) Cov neeg soj ntsuam puv sijhawm yuav tshuaj xyuas cov khoom siv raw thiab cov khoom siv thiab cov khoom siv sab nraud. Cov khoom loj tuaj yeem raug coj mus kuaj, tab sis tus nqi ntsuas yuav tsum tsis txhob qis dua 30%. Qhov tseem ceeb tshaj plaws, cov khoom siv sab nraud thiab cov khoom siv sab nraud yuav tsum raug tshuaj xyuas. kuaj.
(2) Kev ua haujlwm ntawm tus kheej tsim cov khoom yuav tsum tau ua los ntawm kev tshuaj xyuas tus kheej, kev tshuaj ntsuam xyuas thiab rov ua dua tshiab, thiab tag nrho cov khoom tsim nyog tuaj yeem txiav txim siab raws li cov khoom tsim nyog.
(3) Yog tias cov khoom tiav tuaj yeem ntsia tau thiab pib hauv lub Hoobkas, kev kuaj xyuas lub tshuab yuav tsum pib hauv lub hoobkas, thiab cov uas dhau qhov kev tshuaj ntsuam tuaj yeem raug xa tawm ntawm lub hoobkas. Lub tshuab ua tiav, thiab daim ntawv pov thawj tshuaj xyuas tau muab tso tawm.

cog lus
1. Kev teeb tsa thiab kev debugging
Thaum cov cuab yeej tuaj txog ntawm tus neeg yuav khoom lub Hoobkas, peb lub tuam txhab yuav xa cov neeg ua haujlwm puv sijhawm rau tus neeg yuav khoom los coj kev teeb tsa thiab ua lub luag haujlwm rau kev debugging rau kev siv ib txwm.
2. Kev cob qhia ua haujlwm
Ua ntej tus neeg yuav khoom siv cov khoom siv ib txwm, peb lub tuam txhab commissioning cov neeg ua haujlwm yuav npaj cov neeg ua haujlwm ntawm tus neeg yuav khoom los ua kev cob qhia. Cov ntsiab lus ntawm kev cob qhia muaj xws li: kev tu cov cuab yeej siv, kev saib xyuas, kev kho kom raws sij hawm ntawm kev ua yuam kev, thiab cov cuab yeej siv thiab cov txheej txheem siv.
3. Kev ruaj ntseg zoo
Lub tuam txhab cov khoom siv warranty lub sijhawm yog ib xyoos. Thaum lub sijhawm lav, yog tias cov cuab yeej puas los ntawm cov khoom tsis yog tib neeg, nws yuav yog lub luag haujlwm rau kev saib xyuas dawb. Yog tias cov cuab yeej raug puas tsuaj los ntawm tib neeg yam, peb lub tuam txhab yuav kho nws raws sijhawm thiab tsuas yog them tus nqi sib xws.
4. Kev tu thiab lub sijhawm
Yog tias cov cuab yeej puas lawm tom qab lub sijhawm lav, tom qab tau txais daim ntawv ceeb toom los ntawm tus neeg yuav khoom, cov lag luam hauv lub xeev yuav tuaj txog ntawm qhov chaw rau kev saib xyuas tsis pub dhau 24 teev, thiab cov lag luam sab nraud lub xeev yuav tuaj txog ntawm qhov chaw hauv 48 teev. teev. nqi.
5. Cov khoom seem muab
Lub tuam txhab tau muab cov khoom lag luam zoo nrog cov nqi zoo rau cov neeg xav tau ntau xyoo, thiab tseem muab cov kev pabcuam cuam tshuam.